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Every organisation needs an Email Policy.

18. September 2008

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An email policy is a crucial part of an effective organisation. Without guidelines about what should be done in the workplace, each person’s values drive their behaviour.  Their skill levels also come into play. Here are some real examples of what happens when there is no policy practiced: a regional manager receives 500 emails per day, many are [...]

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Best “Out Of Office” Messages

18. September 2008

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1: I am currently out at a job interview and will reply to you if I fail to get the position. Be prepared for my mood. 2: I’m not really out of the office. I’m just ignoring you. 3: You are receiving this automatic notification because I am out of the office. If I was in, chances [...]

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I made this list today

1. September 2008

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Which of these would you like to be able to achieve at work: Be less reactive Be less focused on your Inbox and more focused on your plans and goals Plan, prioritise and schedule work to do Have fewer interruptions in your day Teach your computer to sort your emails the way you want them sorted Prioritise emails Quickly and easily collaborate [...]

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Clearing Email Backlog

22. August 2008

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I use some clever functions in Outlook to help me manage my email

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How we learn many of our IT skills.

4. August 2008

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The Desk Doctors view is that how we learn many of our IT skills is ridiculous.  Just plain ridiculous.  We’re too busy or stingy to go on a course. Too impatient to read the manual.  Or worse still, many of the tools we use do not have a manual. All too often we learn a new [...]

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Email Etiquette - Why you need it

1. August 2008

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Not having email etiquette or protocols applied in your organisation is a productivity drain, creates a lack of professionalism, quality, consistency, and erodes your image.

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